Privacy Policy

1. Introduction

HOMER Energy, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our software products (including HOMER Pro and HOMER Grid), or engage with our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This Privacy Policy applies to information collected through our website at www.homerenergy.com, our software applications, and any related services, features, content, or applications offered by HOMER Energy, LLC.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or software license
• Subscribe to our newsletter or marketing communications
• Fill out a contact form or request information
• Request technical support or consulting services
• Download software trials or resources
• Participate in surveys, webinars, or training sessions
• Communicate with us via email, phone, or other channels

Personal data we collect may include:

• Name, title, and professional designation
• Email address and phone number
• Company or organization name
• Job title and department
• Mailing address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Technical support inquiries and related project information

2.2 Usage Data

When you access our website or use our software, we may automatically collect certain information about your usage, including:

• IP address and geographic location (country, region)
• Browser type and version
• Operating system and device type
• Pages visited, time spent on pages, and navigation patterns
• Referring website or source
• Date and time of visits
• Software features used and simulation data (anonymized)
• License activation and usage statistics
• Error logs and crash reports

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve our website and personalize your experience.

Types of cookies we use:

• Essential Cookies: Required for website functionality, user authentication, and security
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: Providing, maintaining, and improving our software products and services
• Account Management: Creating and managing user accounts, processing license activations
• Communication: Sending transactional emails, software updates, and support responses
• Marketing: Delivering promotional materials, newsletters, and product announcements (with your consent where required)
• Technical Support: Responding to inquiries, troubleshooting issues, and providing technical assistance
• Product Development: Analyzing usage patterns to improve features and user experience
• Analytics: Understanding user behavior and optimizing website performance
• Security: Detecting and preventing fraud, unauthorized access, and security threats
• Legal Compliance: Meeting legal obligations, enforcing agreements, and protecting our rights
• Training and Events: Managing registrations and delivering training programs and webinars

4. Who Has Access to Your Data

4.1 Employees and Authorized Personnel

Access to personal information is limited to employees, contractors, and agents who need it to perform their job functions. All personnel with access to personal data are required to maintain confidentiality and comply with our data protection policies.

4.2 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (e.g., credit card processing companies)
• Cloud hosting and infrastructure providers
• Email and communication platforms
• Customer support and help desk systems
• Analytics and data processing services
• Marketing and advertising platforms
• Software distribution and license management

These providers are contractually obligated to protect your information and may only use it for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or when we believe disclosure is necessary to:

• Comply with legal process or regulatory requirements
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our agreements or policies
• Investigate and prevent fraud or security issues
• Respond to emergency situations

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any change in ownership through our website or by email.

5. Third-Party Services

Our website and services may contain links to or integrate with third-party services. We are not responsible for the privacy practices of these external sites. Key third-party services we use include:

5.1 Analytics Services

We use analytics services such as Google Analytics to collect and analyze website usage data. These services may collect information about your use of our website and other websites. For more information, see Google's Privacy Policy at https://policies.google.com/privacy.

5.2 Form Processing

Contact forms on our website are processed through Formsubmit.co or similar services. Information submitted through these forms is sent to our team and may be stored by the form processing service according to their privacy policy.

5.3 Maps and Location Services

We may embed maps from services like Google Maps to display our location. These services may collect location data according to their own privacy policies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology
• Encryption of sensitive data at rest
• Secure server infrastructure with access controls
• Regular security assessments and vulnerability testing
• Employee training on data protection and security
• Incident response procedures
• Regular backups and disaster recovery plans

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services and maintaining your account
• Complying with legal, tax, or accounting obligations
• Resolving disputes and enforcing agreements
• Supporting legitimate business purposes

Specific retention periods:

• Account data: Retained for the duration of your account plus 3 years after closure
• Software license records: Retained for the license term plus 7 years for tax and legal compliance
• Support tickets: Retained for 5 years after resolution
• Marketing communications: You may unsubscribe at any time; email addresses retained until you opt out or request deletion
• Website analytics: Generally retained for 26 months, then aggregated or deleted

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within 30 days of receiving a verifiable request.

8.2 Right to Correction

You may request correction of inaccurate or incomplete personal information. We will correct such information promptly upon verification.

8.3 Right to Deletion

You may request deletion of your personal information, subject to certain exceptions such as legal retention requirements or legitimate business needs.

8.4 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format to transmit to another service provider.

8.5 Right to Object to Processing

You may object to the processing of your personal information for marketing purposes or where processing is based on legitimate interests.

8.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in Section 13. We will respond to your request within 30 days and may require identity verification.

9. How to Delete Your Data

If you wish to delete your personal information from our systems, you may:

• Email us: Send a deletion request to cody.maedgen431@usa.com with "Data Deletion Request" in the subject line. Please include your name, email address, and any account details to help us locate your information.
• Phone: Call us at +1 (931) 502-8311 during business hours to request data deletion.
• Mail: Send a written request to our address listed in Section 13.

Upon receiving your request, we will:

• Verify your identity
• Confirm the scope of deletion requested
• Delete your personal information within 30 days, unless retention is required by law
• Notify you once deletion is complete

Please note that account deletion may affect your access to licensed software, support services, and other benefits. Some data may be retained in anonymized or aggregated form for analytics and legal compliance.

10. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not provide us with any personal information.

If we discover that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.

11. International Data Transfers

HOMER Energy, LLC is based in the United States. Your information may be transferred to and processed in countries other than your country of residence, including the United States, which may have different data protection laws.

For transfers from the European Economic Area (EEA), we implement appropriate safeguards such as:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with third-party service providers
• Compliance with the EU-U.S. Data Privacy Framework (where applicable)

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

If you are not satisfied with our response to your privacy concern, you may have the right to lodge a complaint with a supervisory authority in your jurisdiction.